New Technology at Philly International Airport Makes Security Lines More Manageable

-

 Airport security lines can often feel never-ending, causing frustration and stress for travelers. However, Philadelphia International Airport (PHL) is implementing innovative technology to alleviate these preflight blues. By providing real-time information about security line wait times, PHL aims to enhance the passenger experience and empower travelers to make informed decisions.


Enhancing the Travel Experience with Queue Management System (QMS)

PHL has partnered with LiveReach Media, a California-based company, to introduce a cutting-edge queue management system (QMS) across its terminals. Currently operational at Terminals A West, A East, and D/E, the QMS utilizes advanced sensors to track the movement of security lines and calculates approximate wait times. This information is updated every 30 seconds and can be accessed by travelers through screens located at the airport or via the online platform.


Empowering Passengers to Make Informed Decisions

Heather Redfern, the airport spokesperson, highlighted the significance of the QMS in enabling passengers to plan their journey effectively. Travelers can now assess wait times at different checkpoints and choose the most convenient one, as all terminals are interconnected on the secure side. By providing this valuable information, PHL aims to reduce passenger anxiety and streamline the security screening process.


The Progress and Future Implementation

PHL has made significant progress in deploying the QMS throughout its terminals. The technology has been successfully installed at Terminal A, while the D/E checkpoint has been benefiting from its implementation for over a year and a half. Terminal B and C are currently undergoing collaborative planning between the PHL construction team and the Transportation Security Administration (TSA) to ensure a seamless setup. Monitors displaying wait times are expected to be operational by the end of this year. Terminal F will follow suit, with installation projected to be completed by early spring 2024.


How PHL's QMS Works

PHL's QMS utilizes a fusion of sensors strategically placed along the security lines to measure "passenger dwell time," according to the airport's official website. These sensors span from the beginning of the queue to the end of the screening process, allowing for accurate calculations and real-time updates.


From Pilot to Success

The implementation of the QMS began as a pilot program in November 2021. Its primary purpose was to assess the most effective technology to enhance the passenger experience and alleviate anxiety. Positive feedback and the significant improvement in passenger satisfaction were crucial factors in PHL's decision to proceed with the program. Redfern emphasized that the QMS aimed to ease travelers' anxiety, as security screening is often considered one of the most stressful aspects of air travel.


PHL's Commitment to Enhancing the Passenger Experience

Compared to many other international U.S. airports, PHL already boasts relatively shorter average security check and passport control wait times. An analysis conducted by Bounce, a luggage storage company, in 2022 revealed this favorable standing. Although PHL does not currently rank within the top 10 for speed, the introduction of the QMS has demonstrated a positive impact on the passenger experience.


After the QMS pilot launch at Terminal D/E two years ago, Redfern reported a significant increase in passenger satisfaction with the security process. According to surveys conducted among passengers, 73% and 72% of respondents from Terminals D and E, respectively, stated that the security process was faster than expected after the installation of screens. These figures indicate a 10 to 14-point increase compared to the period before the pilot program.


Investments and Future Benefits

The implementation of the QMS at the three security checkpoints has incurred a cost of approximately $2 million thus far. PHL has undertaken the financial responsibility for this technology, with no reliance on city taxpayer dollars or federal funds. Upon completion of the QMS installation at all checkpoints, the TSA's on-site operations management will have improved capabilities to allocate staff resources efficiently, focusing on terminals with the greatest need.


Accessing Wait Times and Future Expansion

Currently, passengers can access checkpoint wait times by visiting the homepage of phl.org. The website provides information regarding the operational status of Terminals B, C, and F during their operating hours. Once the QMS technology is fully implemented at these terminals, estimated wait times will be displayed, similar to the existing checkpoints.


In conclusion, Philadelphia International Airport's adoption of the queue management system has revolutionized the travel experience for passengers. By providing real-time information on security line wait times, PHL aims to empower travelers, reduce anxiety, and streamline the security screening process. With future expansions planned, PHL remains committed to enhancing the passenger experience and maintaining its standing among the leading airports in the United States.

Popular posts from this blog

Construction of the New $1.4 Billion Terminal at Pittsburgh International Airport: A Key Component of Biden's Infrastructure Program

-
 The construction of Pittsburgh International Airport's state-of-the-art terminal, with a staggering budget of $1.4 billion, not only spells good news for travelers but also plays a crucial role in the success of the Biden administration's ambitious infrastructure program. Transportation Secretary Pete Buttigieg emphasized the significance of this project during a recent visit to the construction site, where he was joined by First Lady Jill Biden, Acting Labor Secretary Julie Su, and local officials. The groundbreaking project includes a workforce training program that has garnered praise from Buttigieg, particularly the well-structured apprenticeship initiative. Advancing the Workforce: A Cornerstone of the Infrastructure Program Secretary Buttigieg stressed the importance of maximizing the potential of available talent in order to ensure the smooth execution of the massive infrastructure program. He asserted that a critical factor in the success of the $1 trillion program is
Read more

Transforming Buttonville Airport: A New Hub for Steel Industrial Warehouse Buildings

-
 Buttonville Airport, one of Canada's busiest GA and business airports, is on the brink of a major transformation. This privately owned facility, situated just north of Toronto, has served as a significant reliever airport for nearby Pearson International. However, it was sold to a developer a decade ago, and its fate has been sealed ever since. With the lease on the 169-acre property set to expire on Nov. 30, the assumption of a mixed-use community or shopping center, typical of the developer Cadillac Fairview, has been shattered. BlogTO's recent revelations suggest a different direction altogether. It seems that Buttonville Airport's site will be predominantly occupied by single-level steel industrial warehouse buildings, catering to the insatiable demand for such space in Canada's largest city. Encompassing a vast expanse, the development will span 2.775 million square feet, featuring ten new buildings, some of which will be colossal in size. While most of the airpor
Read more

Aviation Repairs: The Role of Designated Engineering Representatives (DERs)

-
 In Greensboro, North Carolina, I found myself at the Wall Street Deli, ready to indulge in a delicious Souvlaki platter when my phone interrupted the moment. Being in the aviation business, I understood the importance of answering it promptly. It was Josh Brien, my customer and the procurement manager at Genesis Aviation. He seemed distressed. “Rick,” he said, “We have a problem.” Early the next day, I was at his office door, where Brien presented me with several pieces of metal—an anti-skid brake part for a Boeing MD-11. Holding one of the parts confidently, I told him, "This looks like a mission for a DER [designated engineering representative]." “Is it legal?” Brien asked. Not only is it legal, but the repair is also FAA-approved and ships with a Form 8130-3 tag. Brien glanced up, smiled, and said, “Let’s write it up!” What Is a DER? The FAA is a massive governmental institution with around 48,000 employees, but even they need assistance in managing all the aviation respo
Read more